About the Position

The Process Design and Engineering division is seeking a dynamic, results-driven professional to join its Engineering Design team. This role is ideal for a highly skilled individual with a strong academic and practical background in Industrial Engineering, Informatics, or Business Analysis, and a passion for customer-centric innovation. The Engineering: Process Design team analyses and designs all manual/systems business solution requirements, leveraging desired customer experience as part of the design thinking methodology to ensure the development of innovative solutions. The team effectively utilizes data to understand current processes, identify root causes of business problems, and document and model detailed business processes and requirement specifications.

This position requires dedicated individuals with a keen eye for detail and a passion for designing for ultimate customer experience. We seek professionals with demonstrated experience in business process design and CX/UX design within the financial services or public sector. Candidates should possess strong leadership capabilities with a proven track record of managing highly technical teams and delivering complex projects. Proficiency in tools and techniques for business analysis, process re-engineering, user research, journey mapping, wireframing, and prototyping is essential. Excellent analytical, communication, and stakeholder engagement skills are required. Successful candidates should be passionate about simplifying complexity and delivering impactful, user-centered solutions.

Job Purpose

To lead innovation and manage business process-reengineering and the design of high complexity multi-faceted customer centric business process solutions across the business process management life cycle as an integral part of providing enterprise solutions to business, as well as providing insight and ensuring compliance with all new and proposed legislation to achieve sustainable business results in support of the enterprise strategy, including influencing legislation.

Education and Experience

Minimum Qualification & Experience Required 

Honours / Postgraduate Diploma / Masters Industrial Engineering, / Business Analysis or equivalent (NQF 8) AND 10-12 years' experience in a similar environment, of which 3-4 years at management level.

OR

Relevant bachelor's degree / Advanced Diploma / Human-Computer Interaction (HCI), Computer Science (NQF 7) AND 15 years related experience in similar environment, of which 3-4 years at management level.

Job Outputs:

Process

• Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
• Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional and organisational changes.
• Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Use the insights gained through integrated business reports to measure success & realign tactical strategy development objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
• Manage multiple internal Executive stakeholders and external industry leaders/innovators.
• Manage the design of multilayer solutions (strategy to lowest level detail) to complex enterprise problems.
• Manage complex and integrated multifunctional analysis of complex problems.
• Provide inputs into the enterprise strategy and translate into innovative ideas / solutions to solve complex enterprise focus areas / problems.
• Provide periodic revised legislative impact reports to give insight to Business, in order to prioritise strategic and short-term initiatives and utilise to realign App plan.
• Do impact analysis against business processes and provide insight to business in order to make informed decisions.
• Assess the impact of all new and proposed legislation on business operations and help to define project scope.
• Simplify and convey complex problems/ concepts (of technical and legal nature).
• Partner with next level managers & specialists in process design and compliance to promote organisational policy & related integration requirements.
• Report regularly on the scope and detail of development and provide advice on the scope and impact of changes.

Governance

• Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
• Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised areas.
• Plan & develop enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability.
• Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.

Client

• Build strong relationships and develop service level agreements that promote the organisation with internal and external stakeholders.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.

Behavioural competencies

• Developing Others
• Fairness and Transparency (V)
• Accountability (V)
• Conceptual Competence
• Conceptual Thinking
• Championing the Mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate understanding
• Honesty and Integrity  (V)
• Trust (V)
• Respect (V)
• Problem Solving and Analysis
• Building Sustainability

Technical competencies

• Reporting and Interpretation
• Risk & Compliance
• Quality Management
• Business Acumen
• Continuous Process Improvement
• Decisiveness
• Documenting
• Effective Business Communication
• Functional Policies and Procedures
• Institutional Process Analysis& Redesign
• Managerial Budgeting
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Process Auditing (Policy & Procedure)
• Strategic Planning
• Tax Knowledge

Compliance Competency

• GOC Secret